Refund policy

 

At Nutty Hazel, we stand behind our products and quality controls. If for some reason you are not satisfied with a Nutty Hazel product you purchased from Nutty Hazel or one of our authorized sellers in the United States, we’ll send you a replacement product or provide a refund (if purchased through nuttyhazel.com) within 45 days of purchase.

Please contact us at support@nuttyhazel.com with your information including name, order number, mailing address and reason for the return. If it's a manufacturing defect, we require that you send us photos of the damaged/defective product.

You can always contact us for any return question at support@nuttyhazel.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@nuttyhazel.com.

45-Day Guarantee Guidelines
Nutty Hazel reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Nutty Hazel concludes that the purchaser has abused the Nutty Hazel 45-Day Satisfaction Guarantee.  Nutty Hazel may amend or terminate the 45-Day Satisfaction Guarantee at any time without notice.